At ALO ACTIVEWEAR SALE, we design every piece—from our Airlift™ leggings to our cashmere hoodies—with intention, quality, and your movement in mind. Our shipping and returns policies are crafted with the same care, ensuring a seamless experience that aligns with our community-focused ethos.
Shipping Policy
We are proud to serve our global community of movers. Please review the details below for shipping timelines and options.
Order Processing
All orders are carefully handpicked and quality-checked at our San Angelo studio. Please allow 1–2 business days for order processing before your item ships.
Shipping Methods & Delivery Times
We offer two reliable shipping options to meet your needs:
- Standard Shipping: Shipped via DHL or FedEx.
- Delivery within 10–15 business days after shipment.
- Flat rate: $12.95.
- Free Shipping: Available on orders over $50, shipped via EMS.
- Delivery within 15–25 business days after shipment.
Please note: We currently ship worldwide, with the exception of some parts of Asia and remote regions. Delivery times are estimates and may vary based on destination and customs processing.
Returns & Exchanges Policy
We stand behind our products and want you to love every item you bring into your practice and lifestyle. If something isn’t quite right, our returns process is designed to be as clean, transparent, and community-focused as our brand.
Our Policy
We gladly accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, items must be:
- Unworn and unwashed
- In their original packaging
- With all tags attached
⚠️ Non-Returnable Items
To ensure the health and safety of our community, the following product categories are final sale and cannot be returned or exchanged:
- Beauty & Wellness (including face and body products)
- Gels (personal care items)
- Home Goods (decor & living items)
- Yoga Mats & Equipment
These items are excluded due to hygiene and safety considerations, in line with industry standards and our commitment to community well-being.
How to Initiate a Return or Exchange
Follow these simple steps to start your return or exchange:
- Contact Our Support Team – Email us at [email protected] within 15 days of delivery. Use the template below to ensure we have all necessary details.
- Receive Instructions – We’ll reply within 1–2 business days with a Return Merchandise Authorization (RMA) number and prepaid return shipping instructions (for exchanges and eligible returns).
- Ship Your Item – Securely pack the item(s) in their original packaging, include the RMA number on the package, and drop it off with the provided carrier.
- Track & Confirm – Once we receive and inspect your return, we’ll notify you via email and proceed with your exchange or refund.
Return & Exchange Request Template
Copy and paste the template below into your email to [email protected] to streamline your request.
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear ALO ACTIVEWEAR SALE Team,
I would like to request a [return / exchange] for my recent order.
Order Number: [Please provide]
Date of Delivery: [Please provide]
Item(s) for Return/Exchange: [Item name, size, color]
Reason: [e.g., size issue, style preference, defect]
I confirm that the item(s) are unworn, unwashed, and in original packaging with tags attached.
Please provide the next steps and any required return authorization.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Refunds & Processing Time
We handle refunds with the same care we take in quality-checking every order.
- Processing Time: Refunds are processed within 5–7 business days after we receive and inspect the returned item(s).
- Refund Method: Funds will be returned to the original payment method used at checkout (Visa, MasterCard, JCB, or PayPal).
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is free for exchanges and eligible returns; we provide a prepaid label.
- Exchange Shipping: New items for exchanges are shipped via our standard or free shipping options once the return is received.
Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear on your statement.
International Returns
We serve a global community. International returns are accepted under the same 15-day policy. Customers are responsible for any return shipping costs and applicable customs duties. We recommend using a trackable shipping service and retaining your proof of postage.
Need Help?
Our community support team is here for you. Reach out with any questions about returns, exchanges, or your order.
📧 Email: [email protected]
đź“Ť Studio Address: 820 Adams Drive, San Angelo, US 76903
Thank you for being part of our movement. We’re honored to support your journey to effortless style and wellness.
— The Team at ALO ACTIVEWEAR SALE